API · v1 · stabil
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Entity · email_rules

Email Rule Schema

Schema-ID
email_rule
Collection
email_rules
Permissions
  • Lesenemail_rule_view
  • Anlegenemail_rule_create
  • Ändernemail_rule_edit
  • Löschenemail_rule_delete

Felder

Email Rule Schema

email_rules4 Permissions

Tenant-scoped rules evaluated before LLM triage. First matching rule wins. ADR 0096b.

namestringerforderlich
1–120 Zeichen
descriptionstringoptional
max 1000 Zeichennullable
enabledbooleanerforderlich
priorityintegererforderlich
1 – 1000
accountIdstringoptional
nullable
conditionsobject[]erforderlich
1–25 Items
fieldstringerforderlich
Werte
fromfromDomaintosubjectbodyhasAttachmentsenderMatchpartyIdemployerPartyId
opstringerforderlich
Werte
equalsnot_equalscontainsstarts_withends_withregexinis_setis_empty
valueanyOfoptional
caseSensitivebooleanoptional
conditionLogicstringoptional
Werte
and
actionobjecterforderlich
typestringerforderlich
Werte
create_ticketcreate_opportunitycreate_complaintcreate_kb_articleroute_to_inboxquarantinediscardemit_metricopen_incident
overridesobjectoptional
assigneeIdstringoptional
nullable
teamIdstringoptional
nullable
orgUnitIdstringoptional
nullable
prioritystringoptional
nullable
tagsstring[]optional
categoryIdstringoptional
nullable
queueIdstringoptional
nullable
ticketTypestringoptional
nullable
metricobjectoptional
namestringerforderlich
1–200 Zeichen
valuenumberoptional
nullable
valueExtractstringoptional
max 500 Zeichennullable
labelsobjectoptional
incidentobjectoptional
severitystringerforderlich
Werte
infowarningerrorcritical
fingerprintTemplatestringoptional
max 500 Zeichen
titleTemplatestringoptional
max 500 Zeichen
autoResolveOnobjectoptional
ruleIdstringerforderlich
followUpstringoptional
Werte
discardquarantinekeep
matchCountintegeroptional
≥ 0read-only
lastMatchedAtdatetimeoptional
read-onlynullable

Standard-Endpoints

Diese Resource folgt dem generischen CRUD-Vertrag der Plattform. Lesen Sie die Konventionen für Pagination, Idempotenz, Optimistic Locking und Audit. Die wichtigsten Endpoints:

  • GET /api/v1/email_rules — Liste, paginiert + filterbar
  • GET /api/v1/email_rules/<id> — Einzelne Entity
  • POST /api/v1/email_rules — Anlegen
  • PATCH /api/v1/email_rules/<id> — Teil-Update
  • DELETE /api/v1/email_rules/<id> — Soft-Delete
  • GET /api/v1/email_rules/<id>/timeline — Audit + Aktivitäten

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