Tickets
Alle Operationen rund um Tickets.
Datenmodell
Die Endpoints dieses Moduls arbeiten auf folgender Entität. Die Schema-Referenz listet jedes Feld mit Typ, Validierung und Beziehungen:
| Entität | Schema-ID | Felder | Sequenz | Permissions |
|---|---|---|---|---|
| Ticket | ticket |
80 | — | ticket_* |
Endpoints
| Methode | Pfad | Operation | Beschreibung |
|---|---|---|---|
POST |
/v1/tickets |
Create ticket | Legt im aktuellen Tenant ein neues Ticket an. |
DELETE |
/v1/tickets/{id} |
Delete ticket | Soft delete entity. |
GET |
/v1/tickets/{id} |
Get ticket by id | Liest ein einzelnes Ticket inklusive aller Relationen (Partei, Assignee, SLA-Policy, Vertragsbezug). |
GET |
/v1/tickets/awaiting-reply |
GET /v1/tickets/awaiting-reply | CodeMeta OS API endpoint. |
GET |
/v1/tickets/{id}/budget |
GET /v1/tickets/{id}/budget | CodeMeta OS API endpoint. |
GET |
/v1/tickets/{id}/contact-frequency |
GET /v1/tickets/{id}/contact-frequency | CodeMeta OS API endpoint. |
GET |
/v1/tickets/{id}/contact-suggestion |
GET /v1/tickets/{id}/contact-suggestion | CodeMeta OS API endpoint. |
GET |
/v1/tickets/{ticketId}/dispatch |
GET /v1/tickets/{ticketId}/dispatch | CodeMeta OS API endpoint. |
GET |
/v1/tickets/incidents/deadlines |
GET /v1/tickets/incidents/deadlines | CodeMeta OS API endpoint. |
GET |
/v1/tickets/{id}/linked |
Get linked entities | CodeMeta OS API endpoint. |
GET |
/v1/tickets/{id}/satisfaction |
GET /v1/tickets/{id}/satisfaction | CodeMeta OS API endpoint. |
GET |
/v1/tickets/{id}/template-suggestions |
GET /v1/tickets/{id}/template-suggestions | CodeMeta OS API endpoint. |
GET |
/v1/tickets/{id}/timeline |
Get timeline | CodeMeta OS API endpoint. |
GET |
/v1/tickets/{id}/transitions |
List transitions | CodeMeta OS API endpoint. |
GET |
/v1/tickets |
List tickets | Listet Tickets im aktuellen Tenant. |
PATCH |
/v1/tickets/{id} |
Patch ticket | JSON Merge Patch update. |
POST |
/v1/tickets/{id}/ack-inbound-reply |
POST /v1/tickets/{id}/ack-inbound-reply | CodeMeta OS API endpoint. |
POST |
/v1/tickets/{id}/apply-template |
POST /v1/tickets/{id}/apply-template | CodeMeta OS API endpoint. |
POST |
/v1/tickets/{id}/budget/lock |
POST /v1/tickets/{id}/budget/lock | CodeMeta OS API endpoint. |
POST |
/v1/tickets/{id}/budget/recalculate |
POST /v1/tickets/{id}/budget/recalculate | CodeMeta OS API endpoint. |
POST |
/v1/tickets/{id}/budget/unlock |
POST /v1/tickets/{id}/budget/unlock | CodeMeta OS API endpoint. |
POST |
/v1/tickets/{id}/budget/unlock-request |
POST /v1/tickets/{id}/budget/unlock-request | CodeMeta OS API endpoint. |
POST |
/v1/tickets/bulk |
Bulk operation | CodeMeta OS API endpoint. |
POST |
/v1/tickets/{id}/convert-to-complaint |
POST /v1/tickets/{id}/convert-to-complaint | CodeMeta OS API endpoint. |
POST |
/v1/tickets/{id}/convert-to-opportunity |
POST /v1/tickets/{id}/convert-to-opportunity | CodeMeta OS API endpoint. |
POST |
/v1/tickets/{id}/create-contact |
POST /v1/tickets/{id}/create-contact | CodeMeta OS API endpoint. |
POST |
/v1/tickets/{id}/create-from-email |
POST /v1/tickets/{id}/create-from-email | CodeMeta OS API endpoint. |
POST |
/v1/tickets/{ticketId}/dispatch/confirm |
POST /v1/tickets/{ticketId}/dispatch/confirm | CodeMeta OS API endpoint. |
POST |
/v1/tickets/{ticketId}/dispatch/retry |
POST /v1/tickets/{ticketId}/dispatch/retry | CodeMeta OS API endpoint. |
POST |
/v1/tickets/{id}/duplicate-email-to-ticket |
POST /v1/tickets/{id}/duplicate-email-to-ticket | CodeMeta OS API endpoint. |
POST |
/v1/tickets/{id}/emails/import |
POST /v1/tickets/{id}/emails/import | CodeMeta OS API endpoint. |
POST |
/v1/tickets/{id}/incident/timeline |
Get timeline | CodeMeta OS API endpoint. |
POST |
/v1/tickets/messages/{messageId}/move |
POST /v1/tickets/messages/{messageId}/move | CodeMeta OS API endpoint. |
POST |
/v1/tickets/{id}/reject-template |
POST /v1/tickets/{id}/reject-template | CodeMeta OS API endpoint. |
POST |
/v1/tickets/{id}/return-to-internal |
POST /v1/tickets/{id}/return-to-internal | CodeMeta OS API endpoint. |
POST |
/v1/tickets/{id}/scrape-company |
POST /v1/tickets/{id}/scrape-company | CodeMeta OS API endpoint. |
POST |
/v1/tickets/{id}/send-survey |
POST /v1/tickets/{id}/send-survey | CodeMeta OS API endpoint. |
POST |
/v1/tickets/{id}/snooze |
POST /v1/tickets/{id}/snooze | CodeMeta OS API endpoint. |
POST |
/v1/tickets/{id}/suggest-templates |
POST /v1/tickets/{id}/suggest-templates | CodeMeta OS API endpoint. |
POST |
/v1/tickets/{id}/transition |
POST /v1/tickets/{id}/transition | CodeMeta OS API endpoint. |
POST |
/v1/tickets/{id}/transitions/{transitionKey} |
Execute transition | CodeMeta OS API endpoint. |
POST |
/v1/tickets/{id}/unsnooze |
POST /v1/tickets/{id}/unsnooze | CodeMeta OS API endpoint. |
PUT |
/v1/tickets/{id}/billing-override |
PUT /v1/tickets/{id}/billing-override | CodeMeta OS API endpoint. |
PUT |
/v1/tickets/{id} |
Replace ticket | Full replace with optimistic locking. |