API · v1 · stabil
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Entity · major_incidents

Major Incident Schema

Schema-ID
major_incident
Collection
major_incidents
Permissions
  • Lesenmajor_incident_view
  • Anlegenmajor_incident_create
  • Ändernmajor_incident_edit
  • Löschenmajor_incident_delete

Felder

Major Incident Schema

major_incidents4 Permissions

Coordinates work across many related tickets caused by the same underlying outage / brand event

titlestringerforderlich

Short headline of the incident

1–500 Zeichen
descriptionstringoptional
max 10000 Zeichennullable
severitystringerforderlich

Severity (SEV1 = full outage, SEV4 = minor)

Werte
SEV1SEV2SEV3SEV4
statusstringerforderlich
Werte
INVESTIGATINGIDENTIFIEDMONITORINGRESOLVEDPOSTMORTEMCLOSED
Default: "INVESTIGATING"
commanderIduuidoptional

Incident commander / Major Incident Manager

nullable
masterTicketIduuidoptional

Optional reference ticket representing the incident

nullable
childTicketIdsuuid[]optional

Tickets caused by this incident

Default: []read-only
affectedServiceIdsuuid[]optional

Services / assets impacted

Default: []
affectedPartyIdsuuid[]optional

Customer parties impacted

Default: []
timelineobject[]optional

Chronological status updates

Default: []
timestampdatetimeerforderlich
messagestringerforderlich
1–5000 Zeichen
authorIduuidoptional
nullable
kindstringoptional
Werte
updatebroadcaststatus_changeetachat
nullable
detectedAtdatetimeoptional
nullable
resolvedAtdatetimeoptional
nullable
postmortemUrlstringoptional
max 1000 Zeichennullable

Standard-Endpoints

Diese Resource folgt dem generischen CRUD-Vertrag der Plattform. Lesen Sie die Konventionen für Pagination, Idempotenz, Optimistic Locking und Audit. Die wichtigsten Endpoints:

  • GET /api/v1/major_incidents — Liste, paginiert + filterbar
  • GET /api/v1/major_incidents/<id> — Einzelne Entity
  • POST /api/v1/major_incidents — Anlegen
  • PATCH /api/v1/major_incidents/<id> — Teil-Update
  • DELETE /api/v1/major_incidents/<id> — Soft-Delete
  • GET /api/v1/major_incidents/<id>/timeline — Audit + Aktivitäten

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