PBX ACD Call Queue Schema

Human-readable name for this queue

Extension number callers dial to reach this queue

Agent ring strategy for distributing incoming calls

Maximum time in seconds a caller waits before being removed from the queue

Maximum number of callers that can be queued at once

Whether to announce the caller's position in the queue

How often (in seconds) to announce position/wait time

Music-on-hold class or audio file reference

Audio file key played when caller enters the queue

List of pbx_extension IDs (UUIDs) that are members of this queue

Seconds an agent has after a call ends before receiving another (wrap-up time)

Whether this queue is active in FreeSWITCH

Seconds to ring each member before moving to the next (LINEAR strategy)

Action when all members exhausted or max wait time reached

Target for fallback action (extension, IVR ID, queue ID, or external number)

When true with BROADCAST strategy, members auto-answer for one-way paging