API · v1 · stabil
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Entity · service_target_profiles

Service Target Profile Schema

Schema-ID
service_target_profile
Collection
service_target_profiles
Permissions
  • Lesenservice_target_profile_view
  • Anlegenservice_target_profile_create
  • Ändernservice_target_profile_edit
  • Löschenservice_target_profile_delete

Felder

Service Target Profile Schema

service_target_profiles4 Permissions

Unified profile for SLAs (contractual) and internal targets across tickets, opportunities, complaints.

namestringerforderlich
1–200 Zeichen
descriptionstringoptional
nullable
entityTypestringerforderlich

Which entity class this profile applies to

Werte
ticketopportunitycomplaintincidentemail
bindingnessstringerforderlich

contractual = SLA, internal = company-internal target

Werte
contractualinternal
appliesToobjectoptional
nullable
prioritiesstring[]optional
nullable
partyCategoriesstring[]optional
nullable
ticketTypesstring[]optional
nullable
pipelineIdsuuid[]optional
nullable
defaultBusinessHourModelIduuidoptional
nullable
stagesobject[]erforderlich
min 1 Items
_idstringoptional

UUIDv7 stage id, server-assigned if missing

read-only
kindstringerforderlich
Werte
time_to_first_responsetime_in_statustime_to_statustime_to_closetime_without_activity
statusstringoptional

Required for time_in_status (the status whose dwell time is bounded) and time_to_status (the source/start status — optional, defaults to entity creation when missing)

nullable
targetStatusstringoptional

Required for time_to_status — the destination status that ends the clock

nullable
durationobjecterforderlich
valuenumbererforderlich
≥ 0
unitstringerforderlich
Werte
mhdw
clockModestringerforderlich
Werte
businesscalendar
businessHourModelIduuidoptional

Overrides defaultBusinessHourModelId for this stage only; ignored if clockMode=calendar

nullable
appliesToPrioritiesstring[]optional

When set, the stage applies only to entities whose priority is in this list

nullable
labelstringoptional
max 200 Zeichennullable
sortOrderintegererforderlich
≥ 0
escalationRulesobject[]optional
Default: []
_idstringoptional
read-only
namestringerforderlich
max 200 Zeichen
sortOrderintegeroptional
≥ 0Default: 0
isActivebooleanoptional
Default: true
guardsobject[]erforderlich
typestringerforderlich
Werte
target_breachedtarget_due_inbindingness_ispriority_isstatus_isno_response_afterno_assignment_after
paramsobjectoptional
actionsobject[]erforderlich
typestringerforderlich
Werte
notifyreassignescalate_priorityset_fieldadd_commentcreate_task
channelsstring[]optional
recipientsobject[]optional
refstringerforderlich
Pattern
labelstringoptional
nullable
kindstringoptional
Werte
userteamplaceholder
paramsobjectoptional
isDefaultbooleanerforderlich
isActivebooleanerforderlich

Standard-Endpoints

Diese Resource folgt dem generischen CRUD-Vertrag der Plattform. Lesen Sie die Konventionen für Pagination, Idempotenz, Optimistic Locking und Audit. Die wichtigsten Endpoints:

  • GET /api/v1/service_target_profiles — Liste, paginiert + filterbar
  • GET /api/v1/service_target_profiles/<id> — Einzelne Entity
  • POST /api/v1/service_target_profiles — Anlegen
  • PATCH /api/v1/service_target_profiles/<id> — Teil-Update
  • DELETE /api/v1/service_target_profiles/<id> — Soft-Delete
  • GET /api/v1/service_target_profiles/<id>/timeline — Audit + Aktivitäten

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